Privacy Policy

1. General Information

This Privacy Policy explains how SIA Simple Toys, the owner and operator of the website oshuncandles.com (hereinafter referred to as “we”, “us”, or “our”), collects, uses, stores, and protects personal data.

We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable laws of the Republic of Latvia.

Data Controller:

SIA Simple Toys

Registration No.: 40203421496

Legal Address: Jaunsilavas street 3, Jaunsilavas, Turku pagasts, Livanu novads, Latvia

Email: info@oshuncandles.com

2. Personal Data We Collect

When you use our website or place an order, we may collect and process the following personal data:

– Full name

– Email address

– Phone number

– Billing address

– Shipping address

– Order and transaction information

– Information necessary for payment and delivery processing

– Information submitted when contacting us

3. Purposes of Personal Data Processing

We process personal data for the following purposes:

– Processing and fulfilling customer orders

– Arranging payment and delivery

– Communicating with customers regarding their orders

– Providing customer service

– Managing returns, refunds, and complaints

– Fulfilling accounting, tax, and other legal obligations

– Maintaining the security and functionality of our website

– Sending marketing communications where the customer has provided consent

4. Legal Basis for Processing

We process personal data on the following legal bases:

– Performance of a contract or taking steps necessary to enter into a contract

– Compliance with legal obligations

– The legitimate interests of our business, including website security and customer service

– User consent, where required

5. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected and in accordance with applicable legal requirements.

Order, transaction, accounting, and other information may be retained for the period required by Latvian and European Union legislation.

Personal data used for marketing purposes is retained until consent is withdrawn or the data is no longer required for the relevant purpose.

6. Data Sharing with Third Parties

We may share personal data only when necessary for the operation of our online store and the fulfilment of customer orders.

Personal data may be shared with:

– Payment service providers

– Delivery and logistics service providers

– Accounting service providers

– Website hosting and IT service providers

– Public authorities where required by law

We only share personal data that is necessary for the relevant service.

Payments are processed through third-party payment service providers. We do not store or have access to customers’ full payment card details.

7. Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information electronically can guarantee absolute security.

8. Your Rights

Under the GDPR, you have the right to:

– Request access to your personal data

– Request correction of inaccurate or incomplete personal data

– Request deletion of your personal data where legally permitted

– Request restriction of the processing of your personal data

– Object to certain types of personal data processing

– Withdraw your consent at any time where processing is based on consent

– Request data portability where applicable

– Lodge a complaint with the competent data protection supervisory authority

In Latvia, the supervisory authority is the Data State Inspectorate (Datu valsts inspekcija).

To exercise your rights or ask questions about the processing of your personal data, please contact us at:

info@oshuncandles.com

9. Cookies

Our website may use cookies and similar technologies that are necessary for the proper operation and functionality of the online store, including the shopping cart and checkout process.

Additional cookies or technologies may be used to improve website functionality, analyse website performance, or provide other services where applicable.

You can manage cookies through your browser settings and, where applicable, through the cookie consent options available on our website.

10. Third-Party Services

Our website may use third-party services necessary for payment processing, delivery, website operation, analytics, or other business functions.

These third parties may process personal data in accordance with their own privacy policies and applicable data protection laws.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy when necessary, including when changes are made to our website, services, or applicable legal requirements.

The current version of this Privacy Policy is always available on our website.

For more information about orders and delivery, please visit our Shipping & Returns page.

12. Contact Information

If you have any questions about this Privacy Policy or the processing of your personal data, please contact: