Shipping & Returns
At Oshun Candles, every product is carefully handcrafted. Because our candles are made using natural wood and each wooden piece has its own unique shape, colour, and texture, slight variations between products are natural and make every item unique.
This Shipping & Returns Policy explains how orders are prepared, shipped, delivered, and returned.
1. Order Processing
Orders are usually prepared and dispatched within 1–3 business days after payment confirmation.
Some of our handmade products may require additional preparation time. During busy periods, holidays, or periods of high order volume, processing times may be slightly longer.
If there is a significant delay in preparing your order, we will contact you using the email address provided during checkout.
2. Shipping & Returns
We currently ship orders using trusted delivery service providers, including Latvijas Pasts and Omniva.
Available shipping methods and delivery options may depend on the destination country and the information provided during checkout.
Shipping costs, where applicable, are displayed during the checkout process before the order is completed.
After your order has been dispatched, you may receive a shipping confirmation email with tracking information where tracking is available.
Please make sure that the shipping address and contact information provided during checkout are complete and correct.
Oshun Candles is not responsible for delivery delays caused by incorrect or incomplete shipping information provided by the customer.
3. Delivery
Delivery times may vary depending on the destination, selected delivery method, carrier operations, public holidays, weather conditions, and other circumstances outside our reasonable control.
We make every reasonable effort to prepare and dispatch orders within the stated processing time. However, delivery dates provided by shipping companies are estimates and cannot always be guaranteed.
If you experience a problem with the delivery of your order, please contact us at info@oshuncandles.com.
4. Local Pickup
Local pickup may be available by prior arrangement.
Pickup address:
Jaunsilavas street 3, Jaunsilavas, Turku pagasts, Līvānu novads, Latvia.
Please contact us before arriving to arrange a suitable pickup time.
5. Right of Withdrawal and Returns
Consumers purchasing products online may have the right to withdraw from the purchase within 14 days of receiving the goods in accordance with applicable European Union and Latvian consumer protection legislation.
To exercise your right of withdrawal, please contact us at info@oshuncandles.com within 14 days of receiving your order.
Your message should include your name, order number, and information about the product you wish to return.
After notifying us of your decision to withdraw from the purchase, the product must be returned without undue delay and within the period required by applicable law.
6. Return Conditions
Returned products should be unused and, where reasonably possible, returned in their original condition and packaging.
Customers are responsible for taking reasonable care of products while they are in their possession.
If a returned product has been used or handled beyond what is necessary to establish its nature, characteristics, and functioning, the customer may be responsible for any resulting reduction in the value of the product, as permitted by applicable law.
Before returning a product, please contact us for return instructions.
7. Return Shipping Costs
Unless otherwise required by applicable law or agreed with us, the customer is responsible for the direct cost of returning products after exercising the right of withdrawal.
If you receive an incorrect, damaged, or defective product, please contact us as soon as possible at info@oshuncandles.com and provide your order details and photographs of the product and packaging where appropriate.
8. Damaged or Incorrect Orders
We carefully inspect and package every order before dispatch.
If your order arrives damaged or you receive an incorrect product, please contact us as soon as possible after delivery.
Please provide:
•your name;
•your order number;
•a description of the problem;
•photographs of the product and packaging where appropriate.
We will review the situation and provide information about the available solution in accordance with applicable consumer protection legislation.
9. Refunds
Where a consumer validly exercises the right of withdrawal, refunds will be processed in accordance with applicable consumer protection legislation.
Refunds will generally be made using the same payment method used for the original transaction unless otherwise agreed.
We may withhold reimbursement until we have received the returned goods or the customer has provided evidence of having sent the goods back, where permitted by applicable law.
10. Exceptions to the Right of Withdrawal
The right of withdrawal may not apply to certain products where an exception is provided by applicable consumer protection legislation.
This may include goods made to the consumer’s specifications or clearly personalised products.
If you are unsure whether a product is eligible for return, please contact us before returning it.
11. Responsibility During Shipping
We carefully prepare and package every order to reduce the risk of damage during transportation.
If a shipment is delayed, lost, or damaged during delivery, please contact us so that we can review the situation and, where appropriate, assist with contacting the relevant delivery service provider.
Nothing in this Shipping & Returns Policy limits any mandatory consumer rights provided by applicable law.
12. Shipping & Returns Policy Information and Changes
We reserve the right to update this Shipping & Returns Policy when necessary, including when changes are made to our delivery methods, business operations, or applicable legal requirements.
The current version of this Shipping & Returns Policy is always available on our website.
For information about how we collect and process personal data, please visit our Privacy Policy.
To learn more about how we process and protect your personal data, please read our Privacy Policy.
13. Contact Information
If you have any questions about shipping, delivery, returns, or refunds, please contact:
SIA Simple Toys
Registration No.: 40203421496
Legal Address: Jaunsilavas street 3, Jaunsilavas, Turku pagasts, Līvānu novads, Latvia
Email: info@oshuncandles.com